The Chief Administrative Officer provides supervision, direction, and administration of clinic activities to ensure accomplishment of its objectives. He/She reports directly to the General Partner and Chief Medical Officer. He/She exercises general supervision over Director of Patient Care, Director of Patient Engagement, Director of Revenue Cycle, Director of Facilities/IT and Director of Human Resources. Physical Demands of this position require sitting for long periods of time; some standing, stooping, bending, or reaching. Also requires lifting up to 30 pounds, manual dexterity sufficient to operate a computer, calculator, and telephone, and normal range of hearing and vision. The typical working conditions are in a normal office environment with more than occasional evening or weekend work.
Primary Responsibilities and Duties:
(This list may not include all of the duties assigned.)
Participates with Executive Board and Partners in charting and implementing the clinic mission in response to the changing needs of the community. Identifies issues, both internal and external, which may impact the profitability of the clinic. Informs Executive Board about current trends, problems and activities in the medical field to facilitate policy making
Directs the strategic planning process to support the clinic philosophy and goals; suggests services, facilities, and improvements in procedures or levels of care that would open new markets.
Encourages the integration of the clinic with the community or other healthcare providers through effective development of Regional Networks. Represents clinic administration in Network relationship development for vertical and horizontal integration.
Develops marketing and communication plans consistent with the Strategic Plan which allows for intelligent market expansion
Develops and oversees a Human Resources Department for the management of employment, compensation, employee relations and training.
Directs and supervises Department Directors activities through department heads and administrative support staff. Consults with and advises department directors on a regular basis.
Keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
Provides assistance to all supervisory personnel in establishing department philosophy and objectives related to staffing and performance standards, policies and procedures, job classifications, compliance with government regulations.
Maintains professional affiliations and enhances professional growth and development to keep current in the latest trends in clinic administration.
Recommends clinic policy positions regarding administrative matters. Consults with relevant staff and departments prior to recommending and establishing new policies to ensure the fulfillment of the community's needs for quality health care
Evaluates performance and recommends merit increases, promotions and disciplinary actions.
Participates in civic organizations to enhance and build the image of the clinic.
Maintains patient confidentiality.
Manages the administration of the marketing function to both enlarge and increase the use of clinic services. Researches and evaluates a variety of trends and parameters of clinic usage, services utilization, community needs and physician preferences. Conduct formal and informal research of physicians, patients, social/community agencies, and business entities to assess needs and evaluate potential markets.Coordinates the recruitment of new physicians to the clinic. Promotes retention of physicians through practice enhancement and alliance programming with other providers.Develops and coordinates implementation of a plan for a continuous quality improvement environment at the clinic. Develops improved management techniques and practices.
Performs other work as required.
The aforementioned statements reflect the general duties that are necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
Knowledge, Skills & Abilities: Knowledge of the purposes, organization and policies of the community health system sufficient to interact with other health care providers. Knowledge of the principles and practices of employee development sufficient to ensure organizational productivity. Skill in establishing and maintaining effective working relationships with the public, physicians, and employees. Knowledge of marketing practices and research to direct the clinic strategic marketing plan and formulate goals and objectives consistent with its mission. Strong in communication skills. Knowledge of computer programs for appropriate applications.
Knowledge of personnel practices and theories to direct the operations of a human resource department and formulate goals and objectives consistent with federal, state and local guidelines. Knowledge of the budgeting process.
Education: Masters degree in healthcare administration (MHA), and/or BS in Business Administration in Health Care Administration.
Experience: MHA with two or more years senior management experience; or Bachelors degree with five years of management in a healthcare setting.
Respect for and ability to follow Clinic's Confidentiality Policy.
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For more information on becoming a member of the Brown Clinic team, contact Human Resources at 605-884-4247 or click here