Responsible to assure that all computers and associated equipment at Brown Clinic sites are maintained according to Brown Clinic ITC standards.  Provides customer service on behalf of Brown Clinic ITC to sites on the Brown Clinic campus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Associate's degree or equivalent from two-year college or technical school, or six months to one year related experience and/or training or equivalent combination or education and experience. 
• Computer experience required.
• CERTIFICATES, LICENSES, REGISTRATIONS: Microsoft or other relevant network, systems, or administration certified preferred. 
• This position requires a valid driver’s license and that the employee is insurable by the Brown Clinic automobile liability insurance carrier.
• Respect for and ability to follow Clinic’s Confidentiality Policy.

APPLY NOW - To apply for a position(s), complete one of the following options: Online Application, PDF Application or Word.DOC Application For more information on becoming a member of the Brown Clinic team, contact Human Resources at 605-884-4247 or click here.

POSITION SUMMARY: The nurse care manager’s primary responsibility is to manage care for the patients of the primary care practice to promote effective education, self-management support, and timely health care delivery.  This will include monitoring care management processes and support primary clinical teams with these efforts.  It will also include identifying the high acuity patient population and working to ensure care coordination for this patient population.  The position may involve some patient triage.  The nurse care manager will work with the clinic leadership and medical director (lead physician) of the practice to develop this position to best serve the needs of the patient panel and the primary care teams.

PRIMARY RESPONSIBILITIES AND DUTIES:

• Coordinates a Plan of Care that corresponds with the physician’s orders through assessment of patient’s needs, condition, environment, and consultation with other health team members 
• Collaborates with physicians, providers, and practice staff in identifying appropriate patients for care management.
• Pre-visit planning workflow to ensure care completion prior to visit whenever 
• Ensures initial and ongoing assessments identify patient needs, issues, resources and care plans in a timely manner including patient health education needs.
• Ensures coordination of care delivery processes to enhance patient’s health and wellness, safety, productivity, and quality of life, to include alternate care settings and the home environment. 
• Coordinate interdisciplinary care if appropriate.
• Responsible for updating the clinical record for each assigned patient receiving nursing services and that all paperwork/reports are completed properly and timely.
• Maintain an ongoing responsibility for assigned caseload.
• Provides teaching and counsels both patient and family. Involving the patients in activities to improve their health (patient engagement).
• Provides patient-center care management, care-coordination and discharge/disposition planning (e.g, patient advocacy, assessment, planning, implementation, coordination, monitoring, and evaluation) in inpatient and ambulatory care settings, with early identification and interventions focused on outcomes.  
• Provides follow-up contact with patient as indicated to ensure compliance with recommendations – medications, lab/x-ray, specialist visits, PCP visits, dieticians, etc.
• Responsible for being available to provide telephone advice per protocol, handle urgent calls and emergent calls.
• Determines and completes appropriate referrals.
• Responsible for working with patient and patient’s care team to coordinate change readiness, needs assessment and develop and individualized treatment care plan.
• Collaborates with the patient, physician and other care team members in assessing the patient’s progress toward individual health care goals.
• Assess barriers when patient has not met treatment goals, is not following treatment plan of care, or has not kept important appointments.
• Participates in regular team meetings and peer review activities.  Participates in departmental and organizational committees as applicable. Promotes collaborative teamwork; able to work with peers in a team situation Collaborates with other Care Managers for additional services when appropriate.
• Develops a list of medical supply and community resources available to patients and maintains collegial relationships with the entities used most frequently.
• Communicates diagnostic results to patients via telephone or written instruction as per physician order.
• Provides patient and family education/instruction regarding medications, procedures and illness (i.e. diabetes).
• Collaborates with physicians and other health care professionals regarding patient care.
• Responds to and participates in Emergency situations.
• Performs responsibilities in a manner that is attentive to the developmental and chronological age of the patient population, and in coordination with the Director of Patient Engagement, assures policies, practices and procedures are followed.
• Performs patient assessments including: physical, psychosocial signs or symptoms of abuse/neglect and age specific needs.  Provides quality care for patients at Brown Clinic.
• Provides education to patients, families, and caregivers; acts as an information resource to students, health care professionals, patients and the public.
• Provides family support as required, including applicable referrals.
• Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental and/or infection control standards
• May train and guide other nursing and support staff engaged in clinical activities
• Performs miscellaneous job-related duties as assigned.
• Works with IT staff member or department to coordinate the following:
• EMR documentation to ensure use of searchable fields.
• Efficient consult request communication.
• Consistent documentation of patient self-management measures, mutually agreed upon care plan that is efficiently available to all and reporting of progress towards goals.

QUALIFICATIONS:

• Education: Must have graduated with a minimum of an Associate’s Degree in Nursing; at least 2 year of experience that is directly related to the duties and responsibilities specified. 

• License/certification:  State of South Dakota Licensed current LPN Licensure.  MA must have active Registration with the State of South Dakota.  Medical Assistant Certification is preferred by not required.  CPR Certified.  This position requires a valid driver’s license. 

• Experience:  MA/LPN must have at least two (2) years of licensed clinical practice.  Experience in Discharge Planning, Case Management or homecare experience is preferred. 
• Respect for and ability to follow Clinic’s Confidentiality Policy.

WORKING CONDITIONS: 

• Work is performed in a clinic setting.  This position has extensive personal and telephone contact with patients, staff, and physicians. 

• This position has been evaluated as a Level I in accordance with the Occupational Safety and Health Administration (OSHA definition of Occupational Exposure to bloodborne pathogens), and Hazardous Communication regulations.
• Level I: Positions in this category require the performance of tasks which involve exposure to blood, potentially infectious body fluids, and chemical or hazardous waste. 

• Federal law obligates us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship.  Please let us know if you need an accommodation to perform any essential elements of this position. 

• This Job Description is intended to describe the general nature and level of work performed.  It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel so classified.

The nurse case manager’s primary responsibility is to manage care for the patients of the primary care practice to promote effective education, self-management support, and timely health care delivery.  This will include developing and monitoring care management processes and support primary clinical teams with these efforts.  It will also include identifying the high acuity patient population and working to ensure care coordination for this patient population.  The position may involve some patient triage.  The nurse case manager will work with the clinic leadership and medical director (lead physician) of the practice to develop this position to best serve the needs of the patient panel and the primary care teams. 

Typical physical demands: 

• Requires full range of body motion including the ability to stoop, kneel, reach, stand and walk for extensive periods of time; push, pull and grasp items, finger dexterity, eye/hand coordination, and the ability to lift or assist in lifting patients weighing in excess of 100 pounds using proper body mechanics.  

• Requires corrected vision (including depth perception), and hearing to normal range. 

• Light physical effort.  Requires handling of average-weight objects up to 15 pounds or some standing or walking.  The employee must regularly lift and/or move up to 15 pounds, occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 40 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Typical working conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinc environment.

APPLY NOW - To apply for a position(s), complete one of the following options: Online Application, PDF Application or Word.DOC ApplicationFor more information on becoming a member of the Brown Clinic team, contact Human Resources at 605-884-4247 or click here.

The Registered Nurse rooms and assesses patients, implements quality care for patients with a wide variety of medical surgical conditions, evaluates responses to nursing interventions, and serves as a resource on nursing issues.

Typical physical demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours. Requires exposure to communicable diseases and/or bodily fluids.

Typical working conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinc environment.

• Graduate from an accredited school of nursing, and licensed as a registered nurse in the state of South Dakota. Current CPR and ACLS Certification is required
• Minimum of three to twelve months of prior nursing experience is required. Effective oral and written communication skills, computer skills, and the ability to function as a leader and a team member are also required
• Respect for and ability to follow Clinic's Confidentiality Policy

APPLY NOW - To apply for a position(s), complete one of the following options: Online Application, PDF Application or Word.DOC ApplicationFor more information on becoming a member of the Brown Clinic team, contact Human Resources at 605-884-4247 or click here.

Provides professional nursing care under supervision for clinic patients. Receives supervision directly from the Director of Patient Care Services and exercises no supervision. 

Typical physical demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours. Requires exposure to communicable diseases and/or bodily fluids.

Education: Graduation from an accredited school of practical nursing
Experience: Prefer previous clinic background
Certificate/License: Valid state license to practice practical nursing. CPR certification

APPLY NOW - To apply for a position(s), complete one of the following options: Online Application, PDF Application or Word.DOC ApplicationFor more information on becoming a member of the Brown Clinic team, contact Human Resources at 605-884-4247 or click here.

The Medical Assistant assists patients to examining rooms, takes vital signs, administers medications, and documents information. The position sets up and assists with lacerated patients, dresses wounds, takes cultures, and assists in cleaning and stocking rooms with supplies.

Typical physical demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requies corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours. Requires exposure to communicable diseases and/or bodily fluids.

Typical working conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Qualifications

• Graduate from an accredited Vocational School for Medical Office Assistants. Current CPR Certification is preferred
• Valid registration with the South Dakota Board of Medical Examiners is required prior to employment
• Prior Medical Assistant work experience is preferred
• Effective oral and written communication skills, medical terminology, knowledge of sterile fields, medications and general office operations, and basic computer ability
• Respect for and ability to follow Clinic's Confidentiality Policy
• Annual skills competency training will be mandatory

APPLY NOW - To apply for a position(s), complete one of the following options: Online Application, PDF Application or Word.DOC ApplicationFor more information on becoming a member of the Brown Clinic team, contact Human Resources at 605-884-4247 or click here.